Frequently Asked Questions
Everything you need to know about your next big hit.
What is included in a monthly Plate Crate?
Each Plate Crate is packed with $50+ worth of baseball gear, including training aids, apparel, accessories, and snacks curated to help you improve your game.
When will my first crate ship?
New orders typically ship within 3-5 business days. Recurring monthly crates are usually processed and shipped by the 15th of every month.
Can I skip a month or cancel my subscription?
Yes, you can skip a month or cancel your subscription at any time through your account portal. Please ensure changes are made before your next billing date.
What sizes are available for apparel?
We offer a wide range of sizes from Youth Small to Adult XXL. You can update your size profile in your account settings at any time.
Do you offer international shipping?
Currently, we ship to the United States and Canada. Shipping rates and delivery times vary based on your specific location.
What is your return policy for individual items?
If an item is defective or arrives damaged, please contact our support team within 14 days for a replacement. Due to the nature of the mystery box, we do not accept returns for individual items based on personal preference.